Who we are
At People First Therapy, we are a dedicated team of professionals passionate about providing exceptional care. Our experience and commitment to personalised treatment make us leaders in therapy and NDIS services.
Our story
Our journey began with a simple yet profound belief: that every individual deserves access to high-quality, personalised therapy that meets their unique needs.
Founded on the principles of compassion and excellence, People First Therapy has grown to a trusted provider of comprehensive therapy services. Our story is one of dedication, innovation, and an unwavering commitment to patient care.
Our dedication to excellence has led us to assemble a team of highly skilled and compassionate professionals who share our vision. Together, we have built a culture of continuous learning and improvement, always staying at the forefront of the latest therapeutic advancements. Our holistic approach to care means that we address not only the physical aspects of health but also the emotional and social factors that contribute to overall well-being.
Today, People First Therapy continues to set new standards in therapy services, always guided by our core values of respect, integrity, and a steadfast focus on the needs of our patients.
Our values
Compassion
We treat every patient with kindness and empathy.
Respect
We honor the dignity, values, and unique perspectives of each person we serve.
Collaboration
We work closely with patients, their families, and other healthcare/service providers to deliver cohesive and effective care.
Integrity
We are committed to transparency and honesty in all our interactions.
Innovation
We continually seek out and apply the latest advancements in therapy techniques.
Excellence
We strive for the highest standards in all aspects of our care.
Our mission
Our mission is to enhance the quality of life for individuals of all abilities by providing compassionate, evidence-based therapy services tailored to each person’s unique needs.
We believe in fostering independence, dignity, and well-being through personalised care that addresses both physical and emotional challenges.
Our dedicated team works collaboratively with patients, their families, and other healthcare providers to create comprehensive treatment plans that promote long-term success and a greater sense of empowerment.
We are committed to helping our patients achieve their health and wellness goals, ensuring they feel supported every step of the way.
Why choose People First Therapy
At People First Therapy, we believe that exceptional care begins with compassion and understanding. We take pride in offering patient-centered services that are tailored to meet the unique needs of each individual we serve, where every individual is treated with respect and dignity.
We are deeply committed to helping you achieve your goals with support, encouragement, and evidence-based treatments designed to empower you on your journey to better health and well-being.
Personalised Care: To meet your unique needs and goals.
Experienced Team: Years of expertise and a compassionate approach.
NDIS Registered: We are accredited to provide NDIS services.
Mobile Services: Therapy services in the community or direct to your doorstep.
Evidence-Based Treatments: Our methods are grounded in the latest research.
Holistic Approach: We consider your physical, emotional, and social well-being.
Meet the team
Get to know the people behind People First Therapy.
We're passionate about delivering personalised therapy that makes a difference to your life!
Jemma Grunsell-Kerr
Operations manager
Jemma brings over 12 years of experience with Disability and Health to her role as Operations Manager at People First Therapy. This experience, combined with qualifications in Community Sector Management, Counselling, Training and Assessing, Child, Youth and Family Intervention, Auslan and business studies has assisted Jemma to have a deep understanding of the complexities involved in supporting individuals with diverse needs.
The focus of Jemma’s expertise has been in assisting participants with degenerative diseases, complex trauma, terminal diagnoses, rare diseases, and high complexities/high needs support.
Jemma’s personal journey navigating the Health and NDIS systems for her daughter, Marli following an Acquired Brain Injury and complex medical journey has fuelled her dedication to enhancing support systems for others in similar situations.
Stephen Nguyen
Senior Physiotherapist
Stephen graduated with a Bachelor of Physiotherapy from the University of Sydney in 2012. Over the past eleven years, he has gained extensive experience working across the public hospital system, private practice, and the Disability and Aged Care Sector. Throughout his career, Stephen has treated patients of all ages and has developed expertise in managing a range of musculoskeletal, developmental, and neurological conditions.
Being born and raised in Sydney, Stephen enjoys exploring the different cuisines and restaurants Sydney has to offer. In his spare time, he plays Soccer and Oz-tag and enjoys binging educational YouTube videos and Netflix.
Stephen firmly believes in patient-centered care. He strives to work with each patient to involve them in the decision-making process to develop a program that suits their interests and needs. Kindness and empathy are at the core of his treatment approach as he believes these qualities are not only essential in a therapist but also in every human interaction.
Christopher Chow
Senior Physiotherapist
Chris graduated with a Masters of Physiotherapy from the University of Sydney in 2016. He has experience with musculoskeletal, developmental, and neurological conditions. He has found his calling in the Disability and Aged Care sector, where he has been working with patients of all ages and abilities for the past nine years.
Originally from Canada, he has a love for sports and music, particularly Country music.
When he’s not working, you can find Chris binge-watching TV shows and comedy movies.
Chris believes in making therapy sessions active, fun and engaging. With his friendly and compassionate demeanour, Chris creates a warm and welcoming environment for his patients, working with each person towards their own meaningful goals.
Frequently asked questions
What services does People First Therapy offer?
We offer a comprehensive range of mobile (in-home) physiotherapy and occupational therapy services, including NDIS support and aged care assistance.
Where are your services available?
We primarily serve Western Sydney and Southwest Sydney, including Parramatta, Liverpool, and Penrith. We offer mobile services to ensure accessibility for all our patients.
Are you planning to expand your service areas?
While our primary focus is Western Sydney and Southwest Sydney, including Parramatta, Liverpool, and Penrith, we are set up to provide services across Sydney wide. We are committed to expanding our reach to support more communities as we continue to grow.
Do you offer in-home therapy services?
Yes, we offer mobile physiotherapy and occupational therapy services. Our therapists can come to your home, workplace, or other convenient locations throughout Western Sydney and Southwest Sydney.
How do I book an appointment?
You can book an appointment by calling our office at 1300 360 674, visiting our website, or sending us an email at info@peoplefirsttherapy.com.au.
What should I bring to my first appointment?
For your first appointment, please bring:
- Any relevant medical reports or scans
- Your NDIS plan (if applicable)
- Medicare card and/or private health insurance details
- Comfortable clothing suitable for physical assessment and exercises
How long does a typical session last?
A typical session lasts about 45-60 minutes, but this can vary depending on your specific needs and the type of treatment.
What are your operating hours?
Our operating hours vary by location. Please check our website or contact our office for specific hours at each clinic.
Can I receive therapy services at home?
Yes, we offer mobile services for both physiotherapy and occupational therapy. Our therapists can come to your home, workplace, or other convenient locations.
Do you accept private health insurance?
Yes, we accept most private health insurance plans. Please check with your provider for specific coverage details.
Are your services covered by Medicare?
Some of our services may be covered under Medicare with a referral from your GP. Please consult with your doctor or contact us for more information.
How does billing work for NDIS participants?
For NDIS participants, we bill directly through the NDIS portal. The cost of services will be deducted from your NDIS plan funds.
Do you offer bulk billing?
We offer bulk billing for eligible patients under certain Medicare programs. Please contact us to discuss your eligibility.
How experienced are your therapists?
Our team consists of highly skilled physiotherapists and occupational therapists, with at least 10 years' experience, dedicated to providing compassionate, individualised care.
Is People First Therapy registered with the NDIS?
Yes, People First Therapy is a registered NDIS provider. We Know the NDIS system like the back of our hand and can support you through every step of your therapy journey.